Selematic Group supports its customers throughout the entire lifecycle of their systems, guaranteeing operational continuity, reliability and consistent performance over time. Our approach combines technical expertise, advanced tools and in-depth knowledge of production processes.
From production to maintenance, right through to upgrades and retrofits, we offer structured and customisable services, designed to prevent downtime, improve efficiency and extend the service life of the plants.
Technical support, both on-site and remote, is complemented by advanced maintenance programmes, original spare parts and technological solutions focused on prevention and performance optimisation.
Reliability, responsiveness and a customer-focused approach guide our daily work, with the aim of building solid, long-lasting partnerships capable of supporting the evolution of production processes over time.
On-site assistance
Our expertise at the very heart of your production.
On-site support represents our hands-on commitment to working alongside our customers. When technical complexity requires direct intervention, we dispatch specialist technicians with in-depth mechanical and electronic expertise. We do not limit ourselves to simply resolving the fault: every on-site visit is an opportunity to assess the condition of the system, carry out precision adjustments and provide practical advice to operators.
Our extensive network and rapid response times are designed to minimise downtime, restoring the line to maximum productivity in the shortest possible time.
Remote assistance
Instant solutions, wherever you are, bridging the distance.
Thanks to the integration of advanced digital technologies, we offer a remote support service that allows our experts to connect in real time.
This approach enables us to carry out instant software diagnostics, monitor operating parameters and guide your in-house staff through the resolution of common faults or the configuration of new set-ups.
Remote support is the most efficient way to get quick answers, eliminating the costs and waiting times associated with on-site visits.
Service packages
Plan ahead to protect your investment.
Operational continuity is built on consistency. Our service packages are structured programmes that transform maintenance from a ‘repair cost’ into an ‘investment in efficiency’.
Through regular check-ups and scheduled servicing of parts subject to wear and tear, we identify potential issues before they lead to machine downtime. Each package is scalable and customisable based on the machine’s actual operating hours, ensuring that the plant always operates under the ideal conditions specified by the manufacturer.
Assistance contracts
A strategic partnership for hassle-free management.
Signing an assistance contract with Selematic Group means securing preferential treatment for your operations.
These agreements set out clear service levels (SLAs), guaranteed response times and favorable terms for parts and labour. A service contract is not just a technical document, but a guarantee of priority: we become your external technical department, monitoring deadlines and requirements so that your management can focus exclusively on business objectives.
Upgrade & retrofit
Building on what we already have to meet new market standards.
Innovation does not always necessarily mean purchasing a new system.
With our Upgrade & Retrofit services, we analyse your existing hardware to integrate it with the latest technological innovations, new safety systems or advanced software modules. We work on established machines to improve their energy efficiency, cycle speed and compatibility with the new Industry 4.0 standards. It is the ideal solution for those wishing to modernise their machine fleet, extending its useful life and increasing its competitiveness through a targeted and sustainable investment.
